How can I track emails?

You can track both email replies and email opens in LeadSwift by configuring the relevant settings.

Email Replies

To track email replies:

  1. Go to the Accounts tab in Email Settings.
  2. Add your email account via IMAP.
  3. Enable the "Track replies" option.
  4. Press "Test" to confirm it's working.

Once enabled, each email you send will include a unique message ID. When a recipient replies, the system will automatically detect it and mark the email as "Replied."

You can optionally unsubscribe leads when they reply to prevent further follow-ups.

Email Opens

Tracking email opens requires adding an invisible image to your emails. When the recipient loads the image, it registers as an "open." However, this requires setting up a custom tracking domain.

To enable email open tracking:

  1. Log in to your domain registrar (e.g., GoDaddy, Name.com).
  2. Create a CNAME record (e.g., reports.yourdomain.com) that points to: cname.watchemails.com.
  3. Enter the CNAME record in your Email Settings.
  4. Press "Test" to confirm it's working.

Note:
  • The tracking links will only be included in emails sent after this configuration.
  • You can track email status by clicking the email in your Email History.
  • We generally do not recommend including links in cold email outreach as it may impact deliverability.

Campaign progress and tags

In Outreach › History, every campaign now shows how far along it is, right under its name. For example: 62% complete · 124 sent · 3 replies.

A campaign is 100% complete once none of its emails are still waiting to be sent. Emails that were sent, stopped, unsubscribed or could not be delivered all count as finished.

Organising campaigns with tags

1. Open the menu (···) on a campaign's row and choose "Edit Tags"

2. Type one or more tags separated by commas, such as agencies, Q3, test, and save

Tags appear under the campaign name. Click a tag to show only the campaigns that have it, or type a tag into the search box. A campaign can have up to 8 tags. To remove them all, open "Edit Tags", clear the field and save.