How can I use Unibox?

Unibox lets you view and manage emails across all your connected sender email addresses from a single, centralized inbox within LeadSwift.

How to Enable Unibox

  1. Ensure IMAP access is enabled for your email account.
  2. Go to the Accounts tab in your Email Settings.
  3. Enter the IMAP settings for the account.
  4. Click Test to confirm the connection is working.

Once connected, you'll be able to access and reply to messages directly through the Unibox interface.

Note: Optionally, you can enable the “Track replies” setting. LeadSwift will then automatically monitor for replies and mark them accordingly in your Email History.

Drafting replies with AI

When you open a reply in the Unibox, you can have AI draft your response for you.

To use:

1. Add an OpenAI key to your email settings if you haven't already

2. Open any received email in the Unibox

3. Press "AI draft reply"

4. The AI reads the message and writes a reply into the editor for you

5. Edit it as needed, then press "Send"

Important: The draft is never sent automatically. Nothing leaves your account until you review it and press Send yourself.

If you would also like your replies labelled automatically as Interested, Not interested and so on, see "How can I automate replies?".

Searching your inbox

The search box in Unibox searches the subject, the sender and the message text of your emails from the last year, so you can find a conversation even if you only remember something the lead wrote.

If a mail provider doesn't support searching message text, Unibox searches the subject and sender instead.

Saved replies

Save answers you send often, such as your pricing, a calendar link or a brochure, and insert them into any reply in one click.

To save a reply:

1. Open an email in Unibox and write your reply

2. Press "Saved replies" next to the Send button, then choose "Save current text as a reply"

3. Give it a name, such as "Pricing answer", and save

To use a saved reply, press "Saved replies" and click its name. The text is inserted where your cursor is, so you can still personalise it before sending.

Saving again with the same name updates that reply. To remove one, click the × next to its name. You can keep up to 100 saved replies.